Refund Policy

Effective Date: 18 February 2026

Thank you for using Coinstopup. Please read this Refund Policy carefully before making any purchase.

1. Digital Product Policy

All products sold on Coinstopup are digital game top-up services. Once a top-up is successfully processed and delivered to the provided Game ID/User ID, the transaction is considered final and non-refundable.

2. No Refund After Successful Delivery

We do not provide refunds in the following cases:

• Incorrect Game ID or User ID entered by the customer
• Wrong product selected by the customer
• Change of mind after purchase
• Claiming non-receipt after successful delivery confirmation

3. Failed or Pending Transactions

If your payment is deducted but the top-up is not delivered due to a system error, you must contact us within 24 hours. After verification:

• The order will either be completed, or
• The amount will be refunded to the original payment method

4. Fraud & Chargebacks

Any fraudulent activity, unauthorized transactions, or false chargeback claims may result in permanent suspension of access to our services and legal action if necessary.

5. Processing Time

Approved refunds may take 5–7 business days to reflect in your account depending on your payment provider.

6. Contact Support

For refund-related issues, contact our support team with your Order ID, payment proof, and registered details for faster verification.

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice.